Privacy Policy
Last Updated: December 2024
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At Silverpine Bhutan, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you use our website or book tours with us.
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Information We Collect
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<p class="text-gray-700 mb-4">When you contact us or book a tour, we may collect:</p>
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<li>Name and contact details (email, phone number)</li>
<li>Travel preferences and itinerary requirements</li>
<li>Passport information (required for Bhutan visa processing)</li>
<li>Travel dates and group size</li>
<li>Payment information (processed securely through payment gateways)</li>
<li>Special requirements (dietary, medical, accessibility needs)</li>
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<h3 class="text-xl font-semibold text-gray-800 mt-6 mb-3">Technical Information</h3>
<p class="text-gray-700 mb-4">We automatically collect:</p>
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<li>IP address and browser type</li>
<li>Device information</li>
<li>Pages visited and time spent on our site</li>
<li>Referring website</li>
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How We Use Your Information
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<p class="text-gray-700 mb-4">We use your information to:</p>
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<li><strong>Process bookings</strong> - Arrange your tour, hotels, transport, and guides</li>
<li><strong>Communicate with you</strong> - Send booking confirmations, updates, and travel information</li>
<li><strong>Obtain permits</strong> - Process your Bhutan visa and travel permits</li>
<li><strong>Improve our services</strong> - Analyze usage patterns to enhance your experience</li>
<li><strong>Respond to inquiries</strong> - Answer your questions and provide travel advice</li>
<li><strong>Send marketing communications</strong> - Only with your consent (you can unsubscribe anytime)</li>
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Data Storage & Security
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Your data is stored securely using industry-standard practices:
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<li><strong>Database:</strong> Supabase (encrypted, GDPR-compliant cloud storage)</li>
<li><strong>Hosting:</strong> Netlify (HTTPS, SSL certificates, automatic security updates)</li>
<li><strong>CDN:</strong> Cloudflare (DDoS protection, firewall, global content delivery)</li>
<li><strong>Payments:</strong> Processed through secure payment gateways (we never store your card details)</li>
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We never sell your personal information to third parties. Your data is only used to provide our travel services and improve your experience.
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Third-Party Services
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<p class="text-gray-700 mb-4">We use trusted third-party services to operate our website:</p>
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<th class="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">Purpose</th>
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<td class="px-6 py-4 whitespace-nowrap text-sm font-medium text-gray-900">Netlify</td>
<td class="px-6 py-4 text-sm text-gray-700">Website hosting & security</td>
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<td class="px-6 py-4 whitespace-nowrap text-sm font-medium text-gray-900">Supabase</td>
<td class="px-6 py-4 text-sm text-gray-700">Database & authentication</td>
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<td class="px-6 py-4 whitespace-nowrap text-sm font-medium text-gray-900">Cloudflare</td>
<td class="px-6 py-4 text-sm text-gray-700">CDN & image storage (R2)</td>
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<td class="px-6 py-4 whitespace-nowrap text-sm font-medium text-gray-900">Google Analytics</td>
<td class="px-6 py-4 text-sm text-gray-700">Website analytics (optional)</td>
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Your Rights (GDPR & Data Protection)
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<p class="text-gray-700 mb-4">You have the right to:</p>
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<li><strong>Access</strong> - Request a copy of your personal data</li>
<li><strong>Correct</strong> - Update inaccurate or incomplete information</li>
<li><strong>Delete</strong> - Request deletion of your data (subject to legal requirements)</li>
<li><strong>Object</strong> - Opt out of marketing communications</li>
<li><strong>Restrict</strong> - Limit how we use your data</li>
<li><strong>Data Portability</strong> - Receive your data in a machine-readable format</li>
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To exercise these rights, contact us at <a href="mailto:info@silverpinebhutan.com" class="text-amber-600 hover:text-amber-700 underline">info@silverpinebhutan.com</a>
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Cookies & Tracking
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We use cookies and similar technologies to:
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<li>Remember your preferences (language, nationality)</li>
<li>Analyze website traffic and user behavior</li>
<li>Improve website performance and functionality</li>
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You can disable cookies in your browser settings, but this may affect website functionality.
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Data Retention
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We retain your personal information for as long as necessary to:
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<li>Provide our services and process your booking</li>
<li>Comply with legal obligations (tax, accounting, travel regulations)</li>
<li>Resolve disputes and enforce our terms</li>
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Booking-related data is typically retained for 7 years (as required by Bhutan tourism regulations). Marketing data is retained until you unsubscribe.
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International Data Transfers
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Your data may be transferred to and processed in countries other than Bhutan (e.g., United States for cloud hosting services). We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.
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Children's Privacy
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Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
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Changes to This Policy
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We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
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Privacy Questions & Concerns
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If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us:
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<a href="mailto:info@silverpinebhutan.com" class="text-amber-600 hover:text-amber-700 font-medium">info@silverpinebhutan.com</a>
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<a href="tel:+9752322257" class="text-amber-600 hover:text-amber-700 font-medium">+975 2 322 257</a>
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<span>Silverpine Bhutan, Thimphu, Bhutan</span>
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