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Terms & Conditions - Silverpine Bhutan

Terms & Conditions

Please read these terms carefully before booking your Bhutan adventure

  <p class="text-lg text-gray-700 leading-relaxed mb-10">
    Welcome to Silverpine Bhutan. By booking a tour with us, you agree to these terms and conditions. Please read them carefully as they govern our relationship and set out the terms of your travel arrangements.
  </p>

  <!-- Booking Requirements -->
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      Booking Requirements
    </h2>

    <p class="text-gray-700 mb-4">To book a tour with Silverpine Bhutan, you must:</p>
    <ul class="list-disc list-inside text-gray-700 space-y-2 ml-4">
      <li>Be at least 18 years old, or have parental/guardian consent</li>
      <li>Provide valid passport details (must be valid for at least 6 months beyond travel dates)</li>
      <li>Complete the booking form with accurate information</li>
      <li>Pay the required deposit to confirm your booking</li>
      <li>Have valid travel insurance (mandatory for all travelers)</li>
    </ul>

    <div class="bg-blue-50 border-l-4 border-blue-500 p-4 mt-6 rounded-r-lg">
      <p class="text-gray-800 font-medium">
        <strong>Important:</strong> Bhutan requires all tourists (except Indians, Bangladeshis, and Maldivians) to pay a daily Sustainable Development Fee (SDF) of $100 per person per night. This fee is included in our tour pricing.
      </p>
    </div>
  </div>

  <!-- Payment Terms -->
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      Payment Terms
    </h2>

    <h3 class="text-xl font-semibold text-gray-800 mt-6 mb-3">Deposit</h3>
    <ul class="list-disc list-inside text-gray-700 space-y-2 ml-4 mb-4">
      <li>A <strong>30% non-refundable deposit</strong> is required to confirm your booking</li>
      <li>The deposit secures your dates and begins the visa/permit process</li>
      <li>Bookings within 30 days of travel require 100% payment upfront</li>
    </ul>

    <h3 class="text-xl font-semibold text-gray-800 mt-6 mb-3">Final Payment</h3>
    <ul class="list-disc list-inside text-gray-700 space-y-2 ml-4 mb-4">
      <li>Full payment is due <strong>30 days before arrival</strong></li>
      <li>Failure to pay on time may result in booking cancellation</li>
      <li>We accept bank transfers, credit cards, and other payment methods</li>
    </ul>

    <h3 class="text-xl font-semibold text-gray-800 mt-6 mb-3">Indian Nationals</h3>
    <p class="text-gray-700 mb-4">Indian travelers pay a reduced SDF of ₹1,200 per person per night. Payment terms remain the same.</p>
  </div>

  <!-- Cancellation Policy -->
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      Cancellation Policy
    </h2>

    <div class="overflow-hidden rounded-lg border border-gray-200 mb-6">
      <table class="min-w-full divide-y divide-gray-200">
        <thead class="bg-gray-50">
          <tr>
            <th class="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">Cancellation Notice</th>
            <th class="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">Refund</th>
          </tr>
        </thead>
        <tbody class="bg-white divide-y divide-gray-200">
          <tr>
            <td class="px-6 py-4 text-sm text-gray-900">More than 60 days before arrival</td>
            <td class="px-6 py-4 text-sm text-green-600 font-medium">Full refund (minus deposit)</td>
          </tr>
          <tr>
            <td class="px-6 py-4 text-sm text-gray-900">31-60 days before arrival</td>
            <td class="px-6 py-4 text-sm text-yellow-600 font-medium">50% refund of total amount</td>
          </tr>
          <tr>
            <td class="px-6 py-4 text-sm text-gray-900">15-30 days before arrival</td>
            <td class="px-6 py-4 text-sm text-orange-600 font-medium">25% refund of total amount</td>
          </tr>
          <tr>
            <td class="px-6 py-4 text-sm text-gray-900">Less than 15 days before arrival</td>
            <td class="px-6 py-4 text-sm text-red-600 font-medium">No refund</td>
          </tr>
        </tbody>
      </table>
    </div>

    <div class="bg-amber-50 border-l-4 border-amber-500 p-4 rounded-r-lg">
      <p class="text-gray-800 font-medium">
        <strong>SDF Refund:</strong> The Sustainable Development Fee (SDF) paid to the Bhutan government is non-refundable once your visa is processed. We will process SDF refunds according to government policy.
      </p>
    </div>
  </div>

  <!-- Travel Insurance -->
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      Travel Insurance (Mandatory)
    </h2>

    <p class="text-gray-700 mb-4">
      <strong>All travelers must have comprehensive travel insurance</strong> that covers:
    </p>
    <ul class="list-disc list-inside text-gray-700 space-y-2 ml-4">
      <li>Medical emergencies and evacuation</li>
      <li>Trip cancellation and interruption</li>
      <li>Lost or stolen baggage</li>
      <li>Flight delays and cancellations</li>
      <li>Emergency repatriation</li>
    </ul>

    <p class="text-gray-700 mt-4">
      You must provide proof of insurance before travel. We reserve the right to refuse service if adequate insurance is not provided.
    </p>
  </div>

  <!-- Health & Fitness -->
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      Health & Fitness Requirements
    </h2>

    <p class="text-gray-700 mb-4">
      Bhutan tours often involve walking, hiking, and altitude (up to 4,000m for some treks). You should:
    </p>
    <ul class="list-disc list-inside text-gray-700 space-y-2 ml-4">
      <li>Be in reasonably good physical condition</li>
      <li>Consult your doctor before travel, especially for trekking tours</li>
      <li>Inform us of any medical conditions, disabilities, or dietary restrictions</li>
      <li>Be prepared for basic facilities in remote areas</li>
    </ul>

    <p class="text-gray-700 mt-4">
      We reserve the right to exclude travelers from certain activities if we believe their participation may endanger themselves or others.
    </p>
  </div>

  <!-- Visa & Permits -->
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      Visa & Entry Requirements
    </h2>

    <h3 class="text-xl font-semibold text-gray-800 mt-6 mb-3">International Visitors</h3>
    <p class="text-gray-700 mb-4">
      We will process your Bhutan visa upon receiving your booking details and passport copy. Visas are issued electronically and you'll receive clearance before travel.
    </p>

    <h3 class="text-xl font-semibold text-gray-800 mt-6 mb-3">Indian Nationals</h3>
    <p class="text-gray-700 mb-4">
      Indian citizens can enter Bhutan with a valid passport or voter ID card. No visa is required, but entry permits must be processed.
    </p>

    <div class="bg-amber-50 border-l-4 border-amber-500 p-4 mt-6 rounded-r-lg">
      <p class="text-gray-800 font-medium">
        <strong>Important:</strong> You must carry your original passport/voter ID and a copy of your visa clearance/entry permit at all times in Bhutan.
      </p>
    </div>
  </div>

  <!-- Liability Limitations -->
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      Liability Limitations
    </h2>

    <p class="text-gray-700 mb-4">Silverpine Bhutan acts as an agent for hotels, transport providers, and other service providers. We:</p>

    <ul class="list-disc list-inside text-gray-700 space-y-2 ml-4 mb-4">
      <li>Accept no liability for injury, death, or loss arising from acts of third parties</li>
      <li>Are not responsible for force majeure events (natural disasters, political unrest, pandemics)</li>
      <li>Cannot guarantee exact itineraries due to weather, road conditions, or other factors</li>
      <li>Are not liable for losses due to airline delays, cancellations, or missed connections</li>
      <li>Take reasonable care in selecting service providers but accept no liability for their defaults</li>
    </ul>
  </div>

  <!-- Code of Conduct -->
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      Code of Conduct
    </h2>

    <p class="text-gray-700 mb-4">As a guest in Bhutan, please respect local customs and laws:</p>

    <ul class="list-disc list-inside text-gray-700 space-y-2 ml-4">
      <li>Dress modestly, especially when visiting dzongs, monasteries, and religious sites</li>
      <li>Ask permission before photographing people or religious objects</li>
      <li>Do not disturb religious ceremonies or remove sacred objects</li>
      <li>Respect the environment (do not litter)</li>
      <li>Do not use illegal drugs (Bhutan has strict anti-drug laws)</li>
      <li>Follow your guide's instructions at all times</li>
    </ul>

    <p class="text-gray-700 mt-4">
      We reserve the right to terminate services without refund for serious misconduct that endangers yourself, others, or violates Bhutanese laws.
    </p>
  </div>

  <!-- Complaints -->
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      Complaints & Disputes
    </h2>

    <p class="text-gray-700 mb-4">
      If you have any concerns during your trip:
    </p>
    <ol class="list-decimal list-inside text-gray-700 space-y-2 ml-4">
      <li>Immediately inform your guide or local contact</li>
      <li>Give us the opportunity to resolve the issue during your trip</li>
      <li>If unresolved, contact us directly at <a href="mailto:info@silverpinebhutan.com" class="text-amber-600 hover:text-amber-700 underline">info@silverpinebhutan.com</a></li>
    </ol>

    <p class="text-gray-700 mt-4">
      Any disputes will be governed by the laws of the Kingdom of Bhutan and resolved through amicable negotiation or binding arbitration in Thimphu.
    </p>
  </div>

  <!-- Changes & Modifications -->
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      Itinerary Changes & Modifications
    </h2>

    <p class="text-gray-700 mb-4">
      While we make every effort to operate tours as described, we reserve the right to:
    </p>
    <ul class="list-disc list-inside text-gray-700 space-y-2 ml-4">
      <li>Modify itineraries due to weather, road conditions, safety concerns, or force majeure</li>
      <li>Substitute hotels of similar standard if required</li>
      <li>Cancel tours if minimum participation isn't met (full refund provided)</li>
      <li>Change prices due to government tax/fee increases or currency fluctuations</li>
    </ul>
  </div>

  <!-- Photography & Marketing -->
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      Photography & Marketing
    </h2>

    <p class="text-gray-700 mb-4">
      During your trip, our guides or representatives may take photos/videos for marketing purposes. By booking with us, you consent to being photographed, unless you explicitly opt out by informing us in writing before your trip.
    </p>
  </div>

  <!-- Acceptance of Terms -->
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      Your Acceptance
    </h2>

    <p class="text-gray-700 mb-4">
      By booking a tour with Silverpine Bhutan, you confirm that:
    </p>
    <ul class="list-disc list-inside text-gray-700 space-y-2 ml-4">
      <li>You have read, understood, and agree to these terms and conditions</li>
      <li>You have provided accurate information and meet all requirements</li>
      <li>You understand the risks involved in travel and accept our liability limitations</li>
      <li>You will obtain appropriate travel insurance</li>
    </ul>
  </div>

  <!-- Contact -->
  <div class="mb-12">
    <h2 class="text-2xl font-bold text-gray-900 mb-4">Questions About These Terms?</h2>

    <p class="text-gray-700 mb-4">
      If you have any questions about these terms and conditions, please contact us:
    </p>

    <div class="bg-gray-50 rounded-lg p-6 mt-6">
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            <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M3 8l7.89 5.26a2 2 0 002.22 0L21 8M5 19h14a2 2 0 002-2V7a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/>
          </svg>
          <a href="mailto:info@silverpinebhutan.com" class="text-amber-600 hover:text-amber-700 font-medium">info@silverpinebhutan.com</a>
        </p>
        <p class="flex items-center gap-3">
          <svg class="w-5 h-5 text-amber-600" fill="none" stroke="currentColor" viewBox="0 0 24 24">
            <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M3 5a2 2 0 012-2h3.28a1 1 0 01.948.684l1.498 4.493a1 1 0 01-.502 1.21l-2.257 1.13a11.042 11.042 0 005.516 5.516l1.13-2.257a1 1 0 011.21-.502l4.493 1.498a1 1 0 01.684.949V19a2 2 0 01-2 2h-1C9.716 21 3 14.284 3 6V5z"/>
          </svg>
          <a href="tel:+9752322257" class="text-amber-600 hover:text-amber-700 font-medium">+975 2 322 257</a>
        </p>
        <p class="flex items-center gap-3 text-gray-700">
          <svg class="w-5 h-5 text-amber-600" fill="currentColor" viewBox="0 0 24 24">
            <path d="M17.472 14.382c-.297-.149-1.758-.867-2.03-.967-.273-.099-.471-.148-.675.076-.205.074-.386.214-.634.436-.248.223-.44.428-.588.616-.148.189-.327-.322-.535-.404-.208-.082-.394-.127-.56-.127-.226 0-.426.074-.6.218.222-.18.148-.335.343-.437.553-.103.21-.191.447-.236.705-.045.26-.027.505.045.688.143.183.33.358.485.535.156.177.33.348.485.553.154.205.306.424.402.679.095.255.19.51.322.773.131.263.24.558.298.894.058.336.021.664-.088.952-.109.288-.268.55-.449.798-.181.248-.35.461-.49-.745-.14-.284-.268-.59-.381-.917-.113-.327-.209-.67-.285-1.03-.076-.36-.114-.732-.114-1.108 0-.376.038-.724.114-1.044.076-.32.166-.618.195-.89.274-.27.08-.532.223-.768.425-.236.201-.423.43-.535.693-.112.263-.176.535-.176.812 0-.277.064-.536.176-.78.112-.243.251-.45.555-.615-.915-.16-.36-.28-.746-.344-1.152-.065-.406-.037-.786.065-1.154.102-.368.24-.693.528-1.018-.61-.325-.083-.668-.023-.99.093-.322.07-.632.19-.915.384-.283.193-.543.426-.75.693-.207.267-.393.565-.52.891-.127-.326-.214-.67-.252-1.027-.038-.356-.014-.702.074-1.032.088-.33.202-.63.288-.953.267-.322-.02-.648.077-.976.288-.328.21-.65.438-.967.553-.317.115-.64.265-.936.427-.296.162-.603.34-.885.57-.282.23-.55.418-.828.595-.277.177-.545.368-.795.625-.25.257-.49.485-.677.728-.188.243-.363.523-.484.883-.121.36-.19.743-.221-1.133.006-.26.045-.508.123-.754.234-.246.111-.48.262-.678.46-.197.197-.372.428-.489.708-.117.28-.165.623-.126-1.007.04-.384.122-.747.308-1.043.65-.296.407-.518.917-.624 1.56-.106.641-.062-1.286.13-1.917.192-.63.109-1.267.264-1.895.528-.628.264-1.222.625-1.756 1.107-.534.482-1.01 1.065-1.363 1.79-.353.724-.552 1.485-.552 2.304 0 .821.199 1.569.552 2.253.353.684.828 1.293 1.363 1.895.535.601 1.077 1.133 1.588 1.828.51.694.797 1.386.797 2.123v1.292c0 .357.264.73.716.69 1.106zm2.376-6.86c-.292-.292-.726-.292-1.018 0-.292.292-.292.726 0 1.018.292.292.726.292 1.018 0 .292-.292.292-.726 0-1.018-.292-.292-.726-.292-1.018 0zM8.118 19.337c-.292.292-.726.292-1.018 0-.292-.292-.292-.726 0-1.018.292-.292.726-.292 1.018 0 .292.292.292.726 0 1.018-.292.292-.726.292-1.018 0z"/>
          </svg>
          <span>WhatsApp: +975 7777 3737</span>
        </p>
        <p class="text-gray-700">Silverpine Bhutan, Thimphu, Bhutan</p>
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